Terms & Conditions

1. Introduction

Welcome to the St Mary's Dental Practice website. These terms and conditions govern your use of our website and the dental services we provide. By using our website or services, you agree to be bound by these terms.

Please read these terms carefully. If you do not agree to these terms, please do not use our website or services.

2. About Us

St Mary's Dental Practice is a dental practice registered with the Care Quality Commission (CQC) and the General Dental Council (GDC). Our practice is located at 34a St Mary's Street, Stamford, PE9 2DS. You can contact us at 01780 755005 or reception@stmarysdentalstamford.co.uk.

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You must not use our website:

• In any way that breaches any applicable local, national, or international law
• To transmit any unsolicited or unauthorized advertising or promotional material
• To impersonate or attempt to impersonate our practice or staff
• To engage in any conduct that restricts or inhibits anyone's use of the website

3.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of St Mary's Dental Practice or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our written permission.

4. Dental Services

4.1 Appointments

• Appointments can be booked via phone, email, or our online booking system
• We require at least 24 hours notice for cancellations
• Repeated missed appointments may result in removal from our patient list
• Emergency appointments are subject to availability

4.2 Treatment

• All treatment recommendations are based on clinical examination and diagnosis
• Treatment plans will be explained to you before commencing treatment
• You have the right to seek a second opinion at any time
• We reserve the right to refuse treatment where we believe it is not in your best interest

4.3 Consent

Before any treatment, we will explain the procedure, risks, benefits, and alternatives. Your written consent may be required for certain treatments. You may withdraw consent at any time.

5. Fees and Payment

• Treatment fees will be explained before commencing treatment
• NHS charges are set by the government and may change
• Private fees are available on request and are subject to change
• Payment is required at the time of treatment unless otherwise agreed
• We accept cash, debit cards, credit cards, and finance arrangements (subject to status)
• Failed payment may result in debt recovery action and additional charges

6. Complaints

We take all complaints seriously and aim to resolve issues promptly. If you have a complaint:

1. Contact our practice manager in the first instance
2. We will acknowledge your complaint within 3 working days
3. We aim to provide a full response within 10 working days
4. If you remain dissatisfied, you may escalate to the Dental Complaints Service or CQC

7. Limitation of Liability

While we strive to provide accurate information on our website:

• Website content is for general information only and does not constitute dental advice
• We are not liable for any loss or damage arising from your use of the website
• Treatment outcomes may vary from images shown on the website
• Our liability for dental treatment is limited to the extent permitted by law

8. Medical Information

You must provide accurate and complete information about your medical history, medications, and allergies. Failure to disclose relevant medical information may affect your treatment and could put your health at risk. You must inform us of any changes to your medical history.

9. Privacy

Your privacy is important to us. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over and accept no responsibility for the content of third-party websites.

11. Changes to Terms

We may update these terms from time to time. Any changes will be posted on this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these terms, please contact us: